Privacy policy

1. Who we are

DyspatchAI ("DyspatchAI," "we," "us") provides AI-powered dispatch, booking and messaging software for ground-transportation operators, such as car services, black car, limo and luxury operators and owner-drivers. The service is operated by [Legal entity name], a [Entity type and state of formation], with its address at [Registered business address].

This policy explains what personal information we handle through our website (dyspatchai.com) and our platform, why, and the choices available to you.

2. Whose data this covers, and our role

• Website visitors and people who request a demo. We decide how this information is used.
• Operators (our customers) and their team members, such as owners, dispatchers and admins. We decide how account and billing information is used.
• Operators' clients and chauffeurs. When an operator uses DyspatchAI to manage bookings, messages and chauffeur pay, we process that information on the operator's behalf and under their instructions, as their service provider or processor. The operator is responsible for its own privacy notice to its clients and chauffeurs. If you are a client of an operator, please contact that operator first about your information.

3. Information we collect

• Demo requests: your name, company name, mobile number, email, fleet size, vehicle types, how you take bookings today and your biggest dispatch headache. We use an AI model to summarize these answers so we can prepare your demo.
• Operator account information: names, business name, email, phone number, login details, team members and their roles, and settings such as rates and Policies.
• Client contact information that operators store or that arrives in messages: names, phone numbers, email addresses and, where relevant, company or account details.
• Trip details: pickup and drop-off addresses, dates and times, flight numbers and flight status, passenger and luggage counts, vehicle class, special requests, quotes, prices and trip status.
• Messages: the content and metadata of SMS and other messages exchanged through the platform between operators, their clients, chauffeurs and affiliate partners.
• Chauffeur and affiliate information: names, contact details, assignments, trip activity and pay rules and statements.
• Payment information: handled by Stripe. We receive limited information such as payment status, the last four digits of a card, and connected-account status. We do not store full card numbers.
• Usage and device data: log data, IP address, browser and device type, and how features are used, to operate and secure the service.

4. How we use information

• To provide the service: reading booking requests, drafting quotes and replies, tracking flights, dispatching trips, sending messages and calculating chauffeur pay
• To process subscription payments and enable operators to collect payments from their clients
• To respond to demo requests and provide support
• To secure the service, prevent fraud and abuse, and comply with legal obligations
• To understand and improve how the website and product are used
• To send service and account notices, and product updates you can opt out of

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. AI processing

DyspatchAI uses AI models provided by Anthropicto read incoming messages, extract trip details, apply an operator's Policies and draft quotes and replies. To do this, the relevant message content, trip details and Policies are sent to Anthropic for processing.

Under our agreement with Anthropic, [Confirm: customer content is not used to train Anthropic's models, and Anthropic's retention period for API inputs and outputs]. We do not use operators' or their clients' content to train our own or third-party models without [Confirm policy and consent mechanism].

AI-drafted quotes and messages are reviewed by the operator unless the operator chooses to turn on automatic sending for specific situations.

6. SMS and messaging

Text messages sent and received through DyspatchAI are delivered by Twilio. Message content, phone numbers and delivery information pass through and may be stored by Twilio to provide the service.

• Operators are responsible for having permission to text their clients and chauffeurs.
• Recipients can reply STOP to opt out of messages from an operator's number, and HELP for help. Message and data rates may apply.
• Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing purposes.

7. Payments

Subscription billing and the payments operators collect from their clients are processed by Stripe, including through Stripe Connect connected accounts for operators. Card and bank details are entered directly with Stripe and are governed by Stripe's Privacy Policy. Stripe may collect identity and business information from operators to verify their connected accounts.

8. Service providers

We share information with service providers that help us run DyspatchAI, only as needed for the purposes below:

We may also disclose information to comply with law or valid legal process, to protect the rights and safety of users and the public, or as part of a merger, acquisition or sale of assets.

9. Retention

We keep operator data for as long as the operator's account is active and for [Retention period] afterwards, unless the operator asks us to delete it sooner or the law requires us to keep it longer. Message and trip records are retained for [Retention period]. Demo request information is kept until you ask us to remove it or [Retention period].

10. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and access controls. [Confirm security measures, e.g. encryption at rest]. No system is completely secure.

11. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, and to opt out of certain processing. You can unsubscribe from marketing emails at any time.

To make a request, email riyad@dyspatchai.com. If your information was provided by an operator (for example, you booked a trip with them), we will refer your request to that operator or act on their instructions. [State-specific disclosures, if required]

12. Cookies and analytics

This website uses Vercel Web Analytics and Speed Insights, which measure page views and performance without advertising cookies. The DyspatchAI app uses cookies needed to keep you signed in. [Confirm any additional cookies or tracking]

13. Children

DyspatchAI is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18.

14. Changes to this policy

We may update this policy as the product changes. If we make material changes, we will notify operators by email or in the app before they take effect and update the date above.

15. Contact

Questions about this policy: riyad@dyspatchai.com, or by mail to [Legal entity name], [Mailing address]. See also our Terms of Service.