Terms of service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and [Legal entity name] ("DyspatchAI," "we," "us") and govern your use of the DyspatchAIwebsite and platform (the "Service"). If you use the Service on behalf of a business, you accept these Terms for that business and confirm you have authority to do so. That business is the "Operator" and "you."

2. The Service

DyspatchAI is software for ground-transportation operators. It includes an AI inbox that reads booking requests and drafts quotes and replies, a dispatch board, flight tracking, a Policies rulebook, an affiliate network for exchanging trips with other operators, chauffeur pay tools, SMS messaging and payment collection.

DyspatchAI is a technology provider only. We do not provide transportation, employ or dispatch chauffeurs ourselves, or act as a party to agreements between Operators and their clients, chauffeurs or affiliate partners.

3. Accounts

• You must be at least 18 and able to form a binding contract.
• Keep login details confidential. You are responsible for activity under your account, including your team members' actions.
• Provide accurate account, business and billing information and keep it up to date.

4. Plans, trials and billing

• Plans and prices are listed on our pricing page. Fees are billed in advance on a recurring [Monthly / annual] basis and are non-refundable except as required by law or stated here. [Refund policy]
• New accounts may start with a 14-day free trial. There is no setup fee. [What happens at trial end: auto-conversion and card requirement]
• Plans priced by vehicle count are adjusted when you exceed your tier's vehicle limit.
• We may change prices with at least [Notice period] notice. Changes apply from your next billing period.
• You are responsible for applicable taxes. Subscription payments are processed by Stripe.

5. Collecting payments (Stripe Connect)

To accept payments from your clients through DyspatchAI, you must open a Stripe connected account. Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By enabling payments, you agree to those terms and authorize us to share information about you and your transactions with Stripe.

• You are the merchant for trips you sell, and you are responsible for refunds, chargebacks and disputes with your clients.
• Platform or transaction fees: [Platform fee, if any]. Stripe's own processing fees apply.

6. Messaging and SMS

SMS is delivered through Twilio. When you use the Service to message clients, chauffeurs or partners:

• You are responsible for obtaining and documenting any consent required to text recipients, and for complying with applicable laws and carrier rules, including the Telephone Consumer Protection Act and A2P 10DLC registration requirements.
• We honor opt-out keywords such as STOP automatically. You must not re-add or message people who have opted out.
• You must not use the Service to send spam, unsolicited marketing or prohibited content.
• We may suspend messaging if needed to comply with carrier or Twilio requirements.

7. AI features

The Service uses AI models, including models provided by Anthropic, to interpret messages and draft quotes, replies and other content ("AI Output").

• AI Output can be inaccurate or incomplete, for example a misread address, time, flight or price. You are responsible for reviewing AI Output before it is sent and for the quotes and messages sent under your name.
• If you turn on automatic sending, you accept responsibility for messages and quotes sent under the rules you configure.
• Flight information comes from third-party data and may be delayed or wrong. Confirm critical details directly.

8. Your responsibilities as an Operator

• Holding and maintaining all licenses, permits, insurance and registrations required to provide transportation in your jurisdiction, for example Taxi and Limousine Commission requirements in New York City.
• Setting your own prices, Policies and pay rules, and complying with pricing, consumer protection, tax and labor laws.
• Your relationships with your chauffeurs, including how they are classified and paid. Chauffeur pay tools are for calculation and record-keeping only.
• Providing your clients and chauffeurs any privacy notices required by law.

9. Affiliate network

The affiliate network lets Operators offer and accept trips with each other. Trips exchanged through the network are agreements directly between the Operators involved. DyspatchAIdoes not guarantee any affiliate's performance, licensing or payment, and is not liable for disputes between Operators.

10. Your data

You own the data you and your clients put into the Service ("Customer Data"), including client contact information, trip details and messages. You grant us permission to host, process and transmit Customer Data only as needed to provide, secure and support the Service, as described in our Privacy Policy. [Data processing addendum, if offered]

You are responsible for having the right to provide Customer Data to us. You can export your data via [Export format / method] while your account is active and for [Period] after it ends.

11. Acceptable use

You must not:

• Use the Service for anything unlawful, deceptive or harmful
• Upload malicious code or attempt to access accounts, systems or data that aren't yours
• Reverse engineer, resell or copy the Service, or use it to build a competing product
• Interfere with the Service's operation or circumvent usage limits

12. Our intellectual property and feedback

We own the Service, including its software, design and the DyspatchAI brand. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

13. Third-party services

The Service relies on third parties such as Twilio, Stripe and Anthropic. Your use of features that rely on them may also be subject to their terms. We are not responsible for third-party services' availability or actions.

14. Cancellation and termination

You can cancel at any time. Cancellation takes effect at the end of your current billing period. We may suspend or terminate access if you materially breach these Terms, fail to pay, or create legal or security risk, with notice where reasonable. [Data deletion timeline after termination]

15. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service, AI Output or flight data will be accurate, uninterrupted or error-free.

16. Limitation of liability

To the fullest extent permitted by law, DyspatchAI will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, trips or data. Our total liability for any claim is limited to [Liability cap, e.g. fees paid in the prior 12 months].

17. Indemnification

You will defend and indemnify DyspatchAI against claims arising from your transportation services, your messages to clients and chauffeurs, your Customer Data, or your violation of these Terms or applicable law.

18. Governing law and disputes

These Terms are governed by the laws of [Governing law]. Disputes will be resolved in [Venue / arbitration provision].

19. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in the app at least [Notice period] before they take effect. Continuing to use the Service after that means you accept the updated Terms.

20. Contact

[Legal entity name], [Mailing address] · riyad@dyspatchai.com